Privacy Policy

1. Introduction

Welcome to Naiphones. We respect your personal privacy and are committed to maintaining the security of all personal data provided to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details when you visit our website, contact us via phone/WhatsApp, or interact with our physical retail location in Nairobi.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Details: Your full name, phone number, and email address provided when filling out our contact form or messaging us directly.
• Inquiry Data: Information regarding smartphone preferences, pricing requests, accessory orders, or warranty inquiries you submit to us.
• Device & Usage Data: Basic browser information, access times, and pages viewed on our website to help us improve user experience.

3. How We Use Your Information

Naiphones uses collected information to provide a smooth, efficient, and tailored shopping experience. Specifically, we use your details to:

• Respond to price and device stock availability inquiries.
• Process service requests, warranty inquiries, and store visit appointments.
• Communicate updates, special smartphone deals, or operational announcements via SMS/WhatsApp (only if opted in).
• Improve our store layout, customer service responses, and website performance.

4. Data Security

We implement appropriate technical and administrative safety measures to keep your personal information safe against loss, unauthorized access, alteration, or disclosure. However, please note that no internet transmission or electronic storage method can guarantee absolute security.

5. Sharing Your Information

We strictly protect your privacy. Naiphones does not sell, rent, or trade your personal information to third parties. We may only share necessary information in the following limited situations:

• Service Providers: Trusted third-party partners who assist us in operating our website or handling customer communications (under strict confidentiality agreements).
• Legal Obligations: If required to do so by applicable laws in Kenya or in response to valid requests by public authorities.

6. Cookies and Tracking

Our website may use standard cookies to improve page navigation and overall site usability. You can choose to set your web browser to refuse cookies, though some features of the site may function at reduced efficiency.

7. Your Rights

Depending on local regulations, you have the right to request access to the personal data we hold about you, request corrections, or request that we delete your details from our communication lists at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to our team: