Frequently Asked Questions

Yes. All brand-new phones sold at Naiphones are 100% original, brand-new, and sourced from official regional distributors. We do not deal in counterfeit or refurbished devices presented as new.

Absolutely. Every new smartphone purchase carries a standard manufacturer warranty (ranging from 12 to 24 months, depending on the brand like Samsung, Apple, Xiaomi, Tecno, or Infinix).

Yes! You are welcome to visit our retail shop at SkyMall in Nairobi CBD to inspect display units, consult with our staff, and verify product details prior to purchasing.

We offer secure and convenient payment methods including:

• M-Pesa (Buy Goods Till / Official Paybill)
• Direct Bank Wire Transfers
• Cash at our retail shop counter

You can check real-time stock and prices by contacting us directly via WhatsApp/Call at +254 722 532014 or submitting a request on our Contact Us page.

We are located in Nairobi CBD at SkyMall, Basement (at the junction of Luthuli Street and Gaberone Street).

Yes, we offer nationwide shipping across Kenya. Orders outside Nairobi are securely dispatched via insured courier partners like Fargo Courier, SpeedAF, or shuttle services, arriving within 24 hours.

Deliveries within Nairobi CBD and surrounding suburbs are fulfilled via dedicated rider couriers, usually arriving within 1 to 3 hours after payment confirmation.

If you encounter a manufacturing defect within 7 days of purchase, bring or send the device back with its original packaging and receipt for technical evaluation and replacement. After 7 days, repairs are processed under the manufacturer's warranty.